Unique Genius
Position: Customer Service & Lead Management Specialist Location: Remote | Full-Time Overview We are looking for a friendly, proactive, and detail-oriented Customer Service & Lead Management Specialist to support a growing holiday lighting business serving the Bay Area and Sacramento region. The primary goal of this role is to ensure that new leads are responded to quickly and converted into quotes . During the busy holiday season, lead volume can exceed the team's ability to respond, so we need someone who can keep up with inquiries and provide a fast, friendly customer experience. Key Responsibilities Lead Management & Customer Communication Respond promptly to incoming customer leads and inquiries Communicate with customers professionally and enthusiastically Gather the necessary information needed to prepare quotes Follow up with leads to ensure opportunities are not missed Help move leads through the process from initial inquiry to quote Quoting & Administrative Support Assist with preparing and sending customer quotes Maintain accurate lead and customer information Follow established company processes for lead-to-quote workflow Keep customer and project information organized and up to date CRM & Project Management Manage leads and customer information in Jobber Use CompanyCam to access and manage relevant project information Maintain accurate records and ensure lead statuses are updated Required Tools Jobber CompanyCam Google Slides Experience with Jobber and CompanyCam is preferred, particularly experience within the holiday lighting industry . Qualifications Must have previous experience in at least one of the following industries: Holiday/Christmas lighting Home services Lawn care Landscaping Similar field-service businesses Experience with Jobber and/or CompanyCam is strongly preferred Excellent verbal and written English communication skills Strong customer service and phone communication skills Previous experience in customer service, lead management, sales support, scheduling, or administration Fast, responsive, and organized Strong attention to detail and follow-through Willingness and ability to learn new processes quickly Comfortable working independently in a fast-paced environment Preferred Experience Direct experience in holiday or Christmas lighting Experience working for a home service, lawn care, or landscaping company Experience handling leads from initial inquiry through quoting Experience using Jobber, CompanyCam, or similar field-service platforms Experience communicating with homeowners/customers and coordinating service-related requests Pay: From Php50,000.00 per month Work Location: Remote
Unique Genius
