Student Service Executive (Admission)

Job Description

at Singapore's leading AI training provider Full Time | Singapore | Student Services | Remote The opportunity A programme can have great content and great trainers - but if the experience around it is poor, learners feel it. At Vertical Institute, we have trained over 50,000 professionals and built a reputation on the quality of what we deliver. The Student Services Executive is the person who protects and elevates that reputation at every touchpoint. This is not a passive support role. You will own the learner journey end-to-end - from the moment someone enrols to the day they receive their certification - and you will have the authority and the mandate to make that journey exceptional. We are looking for someone who takes genuine pride in getting the details right and moves fast when something needs fixing. We do not hire for compliance. We hire for ownership. If you are the kind of person who notices a problem before anyone else does and fixes it without being asked, this role was built for you. What You Will Do Own the learner journey Manage every stage of the learner lifecycle — enrolment, onboarding, programme coordination, and certification — with precision and care in a remote environment. Be the primary point of contact learners trust. Handle queries across phone, email, WhatsApp, and CRM with warmth and follow-through. Provide platform support and resolve technical issues quickly, so learners stay focused on learning, not troubleshooting. Guide learners through online systems, digital onboarding processes, and remote programme participation requirements. Keep operations airtight Coordinate programme schedules, trainer logistics, and virtual learning arrangements so every session runs smoothly. Maintain accurate attendance, enrolment, and certification records — the data that underpins our SSG accreditation and grant claims. Monitor programme operations remotely and ensure timely follow-up on learner requests, trainer coordination, and administrative tasks. Spot gaps in the process before they become problems, and propose practical improvements to how we operate. Build the learner community Collaborate with the Marketing team on learner engagement initiatives, alumni communications, and online community activities. Represent Vertical Institute’s values in every interaction — someone who makes learners feel they are in good hands, even in a remote setting. Contribute to creating a supportive and engaging virtual learning environment for learners across different programmes. What we look for Background matters less than character. The following traits define people who do well in this role: Experience in customer service, student support, programme coordination, or any environment where you were the person people turned to when something went wrong. A natural organiser — someone who keeps multiple moving parts under control without needing to be reminded. Clear, warm communicator in writing and in person. You represent the company in every message you send. Comfortable working across digital tools such as Microsoft Office, Google Workspace, CRM platforms, video conferencing tools, and learner management systems. Self-motivated and able to manage responsibilities independently in a remote work environment. Reliable internet connection and a suitable home workspace for professional communication and coordination. Willing to support learners during programme periods, including occasional weekends when programmes are running. Minimum Diploma or equivalent academic qualification. Why this role Real ownership You will not be managing a ticket queue. You will own the learner experience for a programme portfolio and be accountable for its quality. Fast growth We promote from within. Team leads and operations managers in this company started in roles like this one. Work at the frontier You will be embedded in Singapore's AI upskilling movement - working alongside professionals who are serious about where technology and education are headed. A team worth joining Tight-knit, mission-driven, and direct. We move fast, we care about doing the work well, and we look out for each other. About Vertical Institute Vertical Institute is Singapore's leading AI and technology training provider. We are a SkillsFuture Singapore (SSG) Registered Training Provider and IBF-accredited institution. Over 50,000 professionals have trained with us across individual programmes and enterprise engagements, including partnerships with government agencies, MNCs, and financial institutions. We are headquartered at the Lifelong Learning Institute. Work Location: In person