Teleperformance
About The Role • Teleperformance is seeking a talented Workforce Analyst to join our dynamic team at Clark Freeport Zone Pampanga. This is a full-time position offering the flexibility to work from home , allowing you to maintain a healthy work-life balance whilst contributing to meaningful projects. As a Workforce Analyst, you will play a crucial role in optimizing our workforce planning, scheduling, and resource allocation strategies. This position is essential to ensuring operational efficiency and supporting the strategic objectives of our organization through data-driven insights and analytical expertise. Key Responsibilities • Analyze workforce data and metrics to identify trends, patterns, and opportunities for operational improvement and cost optimization • Develop and maintain workforce planning models, forecasts, and reports that support decision-making at all levels of the organization • Monitor and track key performance indicators (KPIs) related to staffing levels, productivity, utilization rates, and service delivery • Prepare detailed analytical reports and presentations for senior management, translating complex data into actionable business recommendations • Collaborate with human resources, operations, and finance teams to align workforce strategies with business objectives • Conduct gap analyses to identify staffing shortages, skill mismatches, and training requirements across the organization • Support capacity planning initiatives by forecasting future workforce needs based on business growth projections and market demands • Utilize business intelligence tools and workforce management systems to extract, analyze, and visualize data effectively • Participate in continuous improvement projects to enhance workforce efficiency and reduce operational costs • What we're looking for • Bachelor's degree in Business Administration, Information Technology, Statistics, Mathematics, or a related field • Proven experience as a Business Analyst, Systems Analyst, or Workforce Analyst, with a minimum of 2–3 years in a similar role • Strong proficiency in data analysis tools and software, including Microsoft Excel, SQL, and business intelligence platforms such as Tableau or Power BI • Solid understanding of workforce management systems, scheduling software, and human resources information systems (HRIS) • Excellent analytical and problem-solving skills with the ability to interpret complex data and derive meaningful insights • Demonstrated experience in creating reports, dashboards, and visualizations that effectively communicate findings to stakeholders • Strong communication skills, both written and verbal, with the ability to present findings to technical and non-technical audiences • Attention to detail and accuracy in data handling and analysis • Ability to work independently and collaboratively within a team environment • Experience in the business process outsourcing (BPO), contact center, or telecommunications industry is highly desirable • Knowledge of Lean Six Sigma or similar process improvement methodologies is a plus What we offer • At Teleperformance, we are committed to fostering a supportive and inclusive workplace that values employee development and wellbeing. We offer: • Work-from-home flexibility to promote work-life balance and reduce commute stress • Opportunities for career progression and professional development through training and skill enhancement programmed • Health and wellness initiatives, including medical coverage and wellness programmed • Collaborative and inclusive company culture that celebrates diversity and innovation • Access to mentoring and coaching from experienced professionals • Modern technology and tools to support your work and professional growth About Us • Teleperformance is a leading global customer experience and digital business services company. We partner with the world's most successful brands to deliver customized, technology-enabled services across customer lifecycle management, including customer engagement, customer care, technical support, and business support services. With a presence in over 80 countries, Teleperformance is committed to delivering exceptional value to clients whilst creating a positive workplace culture where employees can thrive. Our mission is to combine human expertise with cutting-edge technology to solve complex business challenges and drive growth for our clients.
Teleperformance
