Outsourced
Company Description Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the client: Growing appliance repair company serving Norwalk and surrounding Connecticut areas. We pride ourselves on professional service, clear communication, and treating customers like family. As we continue to grow, we're looking for a reliable Remote Customer Service Representative to be the first point of contact for our customers. Job Overview The Remote Customer Service Representative will handle inbound customer calls, schedule appliance repair appointments, and provide status updates to customers regarding technician arrival times and service progress. This role is critical to keeping daily operations organized and customers informed and satisfied. Key Responsibilities ● Answer inbound phone calls, texts, and online service requests ● Collect customer information and perform service intake (appliance type, issue, location, availability) ● Schedule and reschedule appliance repair appointments ● Update customers on technician arrival windows, delays, and job status ● Coordinate with technicians regarding schedules and job notes ● Enter and update customer information accurately in our scheduling system ● Provide professional, friendly, and calm customer service at all times ● Follow call scripts and intake procedures while adapting to real customer situations - Update customers on the tracking of their parts orders as well Required Qualifications ● Prior customer service, call center, or scheduling experience (appliance, HVAC, plumbing, or home services preferred) ● Strong phone communication and active listening skills ● Excellent organizational and time-management abilities ● Comfortable using scheduling software, CRM systems, and texting platforms ● Reliable internet connection and quiet work environment ● Ability to multitask and stay calm during high call volume Preferred Qualifications ● Experience in appliance repair or home service industries ● Familiarity with dispatching or technician scheduling ● Bilingual (Spanish) is a plus but not required Work Schedule ● Flexible scheduling available ● Availability during standard business hours (including occasional evenings or weekends) ● Consistent attendance and punctuality required Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly. By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
Outsourced
