exkaliber
• Job Responsibilities • Primarily manage day-to-day Amazon Vendor Central tasks and support operations for multiple brands. • Report directly to the Amazon Storefront Supervisor to execute operational priorities, manage assigned projects, proactively identify and resolve issues. • Manage live product catalog updates using Vendor Central templates, flat files, and bulk uploads. • Maintain and organize master flat files for catalog management and product data. • Monitor catalog health by performing regular audits to identify listing issues affecting retail availability, accuracy, and completeness. • Investigate and resolve catalog issues, contribution conflicts, variation issues, browse node issues, and detail page inconsistencies. • Manage support cases from creation through resolution, including escalations when appropriate. • Monitor live Pricing, Buy Box ownership, Delivery Dates and other conversion issue metrics, and communicate these performance KPIs to other teams in real-time. • Coordinate with internal creative teams to ensure product content, images, and catalog updates are accurately published on the product listings • Analyze competitor ranking and keywords, and overall marketplace trends using 3rd party software to provide insights for catalog improvements. • Support new product launches, catalog expansions, and seasonal assortment updates. • Monitor Amazon seasonal promos, special events, and other paid promo events. • Take ownership of assigned projects from start to finish, and be ready to take on ad hoc tasks to support the needs of the business. • Required Qualifications • MINIMUM 3+ years of hands-on experience managing Amazon Vendor Central, including creating, uploading, editing, and troubleshooting product listings. • MINIMUM 2+ years of hands-on experience managing Amazon Seller Central, including creating, uploading, editing, and troubleshooting product listings. • MUST HAVE proven experience managing Amazon catalog data using flat files, bulk uploads, and master catalog files. • MUST HAVE proven experience troubleshooting catalog issues and working with Amazon Vendor Support and/or Seller Support to resolve • MUST HAVE mastery of written and verbal English communication skills. • MUST HAVE exceptional attention to detail and a passion for resolving catalog, listing, and operational issues. • Ability to evaluate, seek out information, and proactively solve problems (sometimes with minimal guidance). • Excellent task and project management skills with the ability to coordinate assets, documentation, and resources across internal and external teams. • Experience with project management and team communication software such as Slack, Google Workspace, or similar collaboration platforms. • Strong experience with Google Sheets, Microsoft Excel, with proficiency in other Microsoft 365 applications, including SharePoint, Outlook, Word, and PowerPoint. • Work requires exceptional attention to detail in preparing, reviewing, and proofreading documentation • Experience using third-party Amazon tools such as Helium 10, Jungle Scout, Keepa, Sellerise, InsightLeap or similar platforms. • Preferred Qualifications • Experience working with Amazon 1P retail vendors or large consumer brands. • Experience with Amazon 1P Direct Fulfillment (DTF). • Familiarity with Amazon Retail Analytics. • Experience with ERP, PIM, or product information management systems. • Experience supporting Amazon MCF or other marketplaces (such as Walmart, Shopify) is a plus. • Must Have: College Degree or Accreditation for Business Administration • Candidates will complete practical assessments evaluating Vendor Central knowledge, Excel proficiency, analytical thinking, and catalog management skills.
exkaliber
