Global Choice Solutions
INSURANCE COORDINATOR Remote | Full-Time Salary : 45000 PHP monthly About The Company We are a Buy Here Pay Here dealership operating across three locations in Asheville, Raleigh, and a dedicated Service center. We manage over 1,800 customer accounts and are actively growing. Our Insurance Department is a four-person remote team responsible for protecting the company's collateral — insurance verifications, cancellation monitoring, vehicle disablement, CDW enrollment, total loss claims, and deductible collection. THE ROLE The Insurance Coordinator is the operational backbone of the Insurance Department. You own the daily monitoring and cadence for all insurance cancellations across the account base — a high-accountability position that requires daily discipline, independent judgment within a defined process, and the ability to manage high account volume without losing accuracy. WHAT YOU OWN - All insurance notifications — every cancellation, renewal, and policy change enters the system through you - The disablement cadence — a 3-day process you own through Day 2, with Day 3 escalating to the Department Head - CDW enrollment — you verify eligibility and process routine enrollments directly, no approval queue for standard accounts - Deductible buy-in — you offer, apply, and notify the collector - All outbound notification calls — you are the customer's first contact when their insurance lapses DAY-TO-DAY RESPONSIBILITIES Notifications (Daily) - Pull all insurance notifications from LexisNexis, Dropbox (scanned mail), and the company email inbox daily - Enter every notification into the master spreadsheet — single intake point for all sources - Sort cancellations by effective date — today's cancellations are worked first, every day - Verify every cancellation against the carrier portal before beginning the disablement cadence Disablement Cadence - Day 1: Call, text, AND email the customer. Two messages: (1) provide updated proof of insurance or your vehicle will be disabled tomorrow, and (2) if you don't have insurance, you can enroll in CDW for free by emailing your confirmation and 4-side vehicle photos to our company email - Day 2: Disable the vehicle. Document the action and outcome in the tracker - Day 3: Escalate every account to the Department Head — no exceptions. Include all outreach history, disablement status, and GPS location CDW Enrollment - Verify eligibility: mileage within 2,000/month and proof of active liability insurance on file - Process routine enrollments directly — fee calculation, DealPack entry, DocuSign, tracker update - Process free photo enrollments from customers who submit photos via company email - Escalate exceptions to the Team Supervisor — questionable proof, borderline mileage, or disputes Deductible Buy-In - Offer the buy-in program when a customer declines their deductible - Apply the buy-in to the account and notify the collector to begin the collection cadence Outbound Calls & Routing - Make all outbound notification calls — cancellations, disablement warnings, CDW enrollment follow-up - Route all inbound claims calls to the Team Supervisor immediately SYSTEMS YOU WILL USE - DealPack (dealership management system) - LexisNexis (insurance monitoring) - Dropbox (scanned mail intake) - Microsoft Teams (daily team communication) - Google Forms (notifications and claims intake) - Iteration / GoldStar (GPS tracking) - Insurance carrier portals Qualifications Required: - Highly organized — able to manage large account volume daily without losing accuracy - Detail-oriented — verifies before acting, documents every action - Self-directed — owns a daily process independently without step-by-step direction - Clear communicator — concise in Teams, professional on customer calls - Reliable — the disablement cadence has hard daily deadlines with real consequences if missed - Comfortable working remotely and independently Preferred: - Experience in insurance, collections, customer service, or financial services - Familiarity with BHPH, LHPH, or automotive dealership operations - Prior experience with DealPack or similar dealership management systems - Experience with LexisNexis or insurance carrier portals - Bilingual — English and Spanish THIS ROLE IS A GREAT FIT IF YOU - Like being the person who keeps things from falling through the cracks - Are comfortable managing a large account queue without being micromanaged - Want a remote role with genuine daily accountability - Like a clearly defined process and take ownership of executing it precisely - Are comfortable on outbound calls with customers THIS ROLE IS NOT A GREAT FIT IF YOU - Need a lot of variety — this role has a defined daily rhythm that repeats - Struggle with deadlines — Day 1 action must happen on Day 1, Day 2 on Day 2 - Prefer not to make outbound customer calls - Want to work with no team interaction — you coordinate with the team daily Pay: Php45,000.00 per month Application Question(s): Do you have remote working experience? Have you ever worked with a U.S. based client? Have you worked within the last 6 months? Do you have experience with automotive insurance? Work Location: Remote
Global Choice Solutions
