Penbrothers
About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is a fast-growing flexible living and home rental company transforming the urban rental experience across Southeast Asia through technology, design, and community-driven living. Founded in 2018, they provide fully furnished homes in prime city locations with flexible lease terms, affordable all-inclusive pricing, and a seamless end-to-end rental experience tailored for modern working professionals. With over 3,000 rooms across Singapore and Indonesia, our client continues to expand regionally while building a fast-paced, collaborative, and people-first culture focused on excellence, innovation, and continuous improvement. Work Set-Up: Work from Home Work Schedule: Shifting Schedule - between 8AM-12MN Philippine Time, including weekends and holidays Amenable to a 6-day work (mandatory 1-day overtime weekly) About The Role The Tenant Relations Associate is responsible for delivering a responsive and customer-centric tenant experience by managing enquiries, resolving day-to-day concerns, and coordinating closely with internal teams to ensure smooth operations. This role serves as a key point of contact for tenants across multiple communication channels while supporting service excellence, operational efficiency, and overall tenant satisfaction. The ideal candidate is organized, solutions-oriented, and thrives in fast-paced, customer-facing environments. What you’ll do Responsible for delivering a customer-centric experience and assisting tenants across all communication channels including WhatsApp, emails, and calls Going the extra mile to ensure tenants’ needs and expectations are met Actively involved in refining tenant experience through tenant's feedbacks and observing daily operations Proactive and initiative to constantly suggest improvements for tenant communication processes Report directly to Tenant Concierge Manager and work closely with Tenant Experience Managers to ensure smooth day-to-day operations Manage tenant support enquiries, triaging issues, raising tickets, and relaying to the correct internal team Create the daily schedules of our inhouse staff on the field (housekeeping & facilities management team) Take part in the company's efforts to improve online brand reputation through efficient communication with tenants to collect positive online reviews (Google, FB, OTAs etc…) What You Bring At least 1–3 years of relevant experience in customer service, tenant relations, hospitality, property management, co-living, travel, or other customer-facing operational environments. Strong communication and problem-solving skills to assist tenants with any issues raised during their stay with us Cheerful and friendly disposition when communicating with tenant Able to work independently and also as a team Strong sense of dedication to our tenants' experience Process-oriented and good attention to detail Accountable and responsible team-player Past experience as customer service in either hospitality, travel, real estate, co-living or rentals Ability to thrive in a fast-paced environment and effectively handle multitasking. Core Skills/Competencies + Great spoken and written English + Customer empathy + Ability to stay calm when customers are upset + Positive attitude and mindset + Well organized + Attention to detail Our Hiring Process & AI Disclaimer: We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions. You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation. Read our full AI Disclaimer to learn more What You’ll Get At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies. · Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. · Employee as our biggest asset: We are genuinely invested in our people’s career and welfare. · Global reach & local impact : Get to work with high-growth startups and dynamic companies from the comfort of your own home. · Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Penbrothers
