LTVplus
MRF 331476 Is This YOU? Then We Want to Meet You! If you love solving customer problems fast, communicating clearly, and creating great experiences through email and live chat, this role is for you. You’ll support a fastmoving ecommerce brand, working across tools like Gorgias and Shopify to keep customers happy and operations smooth. If you’re detaildriven, adaptable, and ready to grow, we want to hear from you. Requirements 1–2 years of experience in Ecommerce Customer Service. Prior experience handling subscriptionbased products is highly preferred. Exceptional written communication skills with strong grammar and structural execution. Ability to learn quickly and toggle between multiple brands and product lines fluidly. Your Mission Will Be To Manage and resolve incoming customer inquiries via Email and Live Chat channels within established response and resolution targets. Maintain absolute "Tagging Discipline" from Day 1 on every ticket in Gorgias to prevent spam issues and keep data clean. Provide clear, concise messaging to minimize the number of interactions required per ticket. Seamlessly navigate Gorgias, Shopify, and our proprietary ERP system (BOSS) to check customer order history, tracking information, and account details. Nice to have Handson proficiency with Gorgias and Shopify platform ecosystems. Proven ability to adapt tone matching specific brand guidelines. Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED Hiring Budget Starting at $750 USD/month \| $4 USD/hr Working Condition Full time and Part time Schedule MondayFriday 9am5pm UK Time Work type Full-time Department Operations Location Philippines/Metro Manila/Manila
LTVplus
