Concierge Operations Specialist

Job Description

Maestro · Remote (Philippines-based) · Full-time · US working hours Maestro is a premium, tech-enabled travel concierge headquartered in Austin, Texas, that blends intelligent automation with expert human judgment. We turn client preferences and loyalty points into end-to-end luxury travel: lie-flat flights, design-forward hotels, curated experiences, and real-time concierge support. Every trip is crafted with precision, personalisation, and operational excellence. We are hiring a Concierge Operations Specialist to deliver flawless travel for high-net-worth international clients and to help build the systems that let us hold that standard as we scale. This role runs inside an AI-assisted workflow, so fluency with technology and curiosity about how AI can sharpen your work is essential. What you'll do Own client requests end to end, from intake through booking to follow-through, with zero dropped details Design personalised, day-by-day itineraries tailored to each client's style and history Secure and manage complex bookings: lie-flat flights, luxury hotels, and curated experiences Coordinate with vendors and partners, anticipating problems before they reach the client Maximise client loyalty points and travel credits across programmes Keep client records and travel profiles accurate across our systems (Notion, HubSpot) Use automation and AI tools to move faster and cut manual work Translate ambiguous requests into clear, executable plans and resolve issues calmly What we're looking for Meticulous attention to detail. You treat every message as a deliverable and never send without re-reading Polished written English, warm and professional, with native or near-native fluency Tech fluency and fast learning. You pick up new tools without hand-holding and are comfortable in AI-assisted workflows Calm under pressure. Last-minute changes and ambiguity do not rattle you Reliability and ownership. You follow through without reminders and never drop a thread Strong plus A technical or analytical background (engineering, finance, data, audit) now pointed at operations and client service A process or system you built from scratch that others adopted Background in luxury hospitality, travel, or high-touch client service VIP or HNW client experience Genuine passion for travel What we offer Fully remote, work from anywhere in the Philippines, hours aligned to US time zones Competitive compensation benchmarked to international remote standards Direct exposure to the world's best lie-flat products, luxury hotels, and exclusive experiences A high-standard team where your precision and judgment are genuinely valued To apply, send a short note (3 to 5 sentences) on why this role fits you, plus your CV, to hr@kaskade.ph. We review every application and respond within 5 business days. Pay: Php25,000.00 - Php30,000.00 per month Application Question(s): Do you have experience supporting high-touch clients or customers in a service, operations, hospitality, concierge, or executive-support role? How many years of experience do you have in a client-facing or operational support role that required attention to detail and written communication? Are you comfortable managing client requests, details, and follow-ups using digital tools or platforms (e.g., CRM, booking systems, dashboards, chat tools)? Work Location: Remote