KMC Solutions
About The Role As a Revenue Operations Analyst – Sales Support, you will play a critical role in supporting our global revenue organization by ensuring operational excellence across the sales and post-sales lifecycle. You will work closely with Sales, Customer Success, Professional Services, Renewals, and Revenue Operations teams to maintain data integrity, optimize processes, and deliver exceptional operational support. This is a permanent Work From Home (WFH) position requiring strong analytical skills, attention to detail, and hands-on experience with Salesforce CRM and Salesforce CPQ . What You Will Deliver CX Operations Support: You will extend your support to the post-sales lifecycle, assisting with administrative tasks for Customer Success, Professional Services, and Renewals. This includes performing Quality Assurance (QA) on agreements, validating customer and revenue data, and ensuring information is accurately recorded in Salesforce and related systems following established workflows and processes. Sales Compensation Support: You will help ensure our sellers are paid accurately and on time by supporting and optimizing sales crediting processes. You will assist with attainment calculations for global revenue teams, maintain compensation data accuracy, and help resolve inquiries related to compensation policies and crediting rules. Revenue Intelligence: You will help the business make informed decisions by building, maintaining, and enhancing Salesforce dashboards and reports. You will also play a key role in User Acceptance Testing (UAT), ensuring new tools, system enhancements, and process improvements function effectively before deployment to end users. Lead-to-Renewal (LTR) Support: You will manage the LTR support inbox, helping sales representatives navigate Salesforce CPQ quotes, Opportunity stages, approvals, and sales processes so they can focus on selling rather than administrative tasks. You will also help ensure data integrity throughout the sales lifecycle. Queue Management: You will maintain and serve global Revenue Operations support queues, handling specialized inquiries and complex operational requests that require deep process knowledge and strong problem-solving skills. You will ensure requests are resolved accurately and within expected service levels. Operational Agility (Core Competency) Focused Ownership with Operational Range: While you will serve as the primary owner for Sales Support workstreams, the Revenue Operations environment is dynamic. This role requires the ability to maintain deep focus on your core responsibilities while supporting adjacent workflows during peak volume periods, quarter-end closes, and shifting business priorities. Continuous Improvement: As our operational model evolves, you will have the opportunity to contribute to projects and initiatives that improve team efficiency, scalability, and effectiveness. You will identify opportunities for process optimization, automation, and enhanced user experiences across Salesforce, Salesforce CPQ, and Revenue Operations workflows. What We're Looking For Experience in Revenue Operations, Sales Operations, Business Operations, Customer Operations, or a related field. Hands-on experience with Salesforce CRM and Salesforce CPQ. Strong analytical, problem-solving, and organizational skills. High attention to detail and commitment to data accuracy. Experience supporting sales compensation, reporting, and operational processes is an advantage. Proficiency in Microsoft Excel or Google Sheets and Salesforce reporting/dashboard creation. Excellent communication and stakeholder management skills. Ability to thrive in a fast-paced, global, and remote work environment. Work Arrangement Permanent Work From Home (WFH) Morning Shift Full-time position Collaborate with global teams across multiple time zones Competitive compensation and growth opportunities
KMC Solutions
