Connext
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Virtual Nurse/Patient Access Coordinator who will be working with Connext's Client in the United States of America What's in it for you? Competitive compensation Perfect Attendance Bonus Life insurance HMO Insurance Great company culture 25% Night Differential Annual Increase What is the job? The Patient Access Coordinator is responsible in providing remote healthcare administrative support by assisting with patient intake, phone communication, referral coordination, imaging requests, and prior authorization processing. The role ensures accurate documentation, timely coordination of patient services, and efficient support for healthcare providers in a fast-paced medical environment. Responsibilities Manage patient intake activities and collect required patient information accurately. Provide phone support to patients, healthcare providers, and internal teams. Handle patient communications with professionalism, empathy, and sound judgment while addressing patient concerns appropriately. Coordinate referrals, imaging requests, and prior authorization processes. Assist with scheduling-related activities and ensure timely follow-up on patient requests. Maintain accurate patient records and documentation within healthcare systems. Communicate with patients regarding healthcare processes, requirements, and updates. Support administrative workflows to ensure efficient clinic operations. Utilize healthcare software, electronic health record (EHR) systems, and office applications. Handle confidential patient information while maintaining HIPAA and privacy requirements. Collaborate with healthcare teams to resolve patient service concerns. Perform additional administrative duties as assigned. Qualifications Nursing degree, nursing background, or Medical Assistant certification with relevant healthcare experience. Minimum two (2) years of healthcare support or medical administrative experience. Experience with patient intake, phone support, referrals, prior authorizations, and imaging coordination. Experience working with any healthcare systems and documentation. Must have stable employment history.
Connext
