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About The Role This is a strategic and hands-on role. You will move between multiple client businesses, identify operational challenges, and build practical solutions using AI, automation, and strong project execution. You will not simply advise clients or follow established SOPs. You will investigate problems, recommend solutions, and help implement them. Key Responsibilities Business Operations and Project Leadership Manage operational projects across KMK and multiple consulting clients. Step into client businesses to resolve specific administrative and operational challenges. Lead projects such as improving invoice collection, implementing price increases, organizing workflows, and strengthening follow-up processes. Translate broad objectives and loosely defined problems into clear action plans. Track deadlines, commitments, risks, and results across multiple projects. Provide high-level operational and administrative support to Kenny as needed. AI, Automation, and Process Improvement Analyze client workflows to identify inefficiencies, bottlenecks, and repetitive work. Recommend and implement practical AI tools, automations, and process improvements. Build or coordinate workflows that improve productivity, accuracy, and visibility. Continuously develop expertise in AI and emerging business technology. Evaluate new tools based on their practical business value—not simply because they are new. Document successful solutions so they can be repeated across other client businesses. Client-Facing Problem-Solving Work directly with U.S.-based business owners and their teams. Conduct discovery conversations to understand operational challenges and desired outcomes. Ask the right questions, clarify unclear requirements, and identify root causes. Present recommended solutions and explain them in clear, practical language. Provide concise updates on progress, risks, decisions needed, and completed work. Implement solutions within client operations—not merely recommend them. CRM and Systems Management Learn and use ServiceMinder, the primary CRM used by KMK’s consulting clients. Complete administrative, reporting, and process-related work within the platform. Help clients improve how they use their existing CRM processes. Collaborate with KMK team members who are already proficient in ServiceMinder. Maintain accurate records and ensure agreed-upon workflows are followed. Qualifications Must-Haves Proven experience in business operations, project management, consulting, systems implementation, or a similar role. Strong analytical and problem-solving skills. Ability to diagnose operational problems and develop practical solutions. Experience using AI tools or demonstrated aptitude for learning AI and automation platforms. Excellent written and spoken English. Experience with ServiceMinder or comparable CRM platforms. Confidence communicating with U.S.-based business owners and leadership teams. Ability to manage multiple clients, projects, and priorities simultaneously. Strong organization, follow-through, and attention to detail. High level of ownership, initiative, discretion, and professional judgment. Ability to operate effectively without detailed instructions or constant supervision. Nice-to-Haves Experience supporting a consulting firm or service-based businesses. Experience building automations, workflows, or AI-supported business processes. Familiarity with invoicing, collections, cash-flow support, or finance-related operations. Previous experience working remotely with U.S.-based companies. Experience supporting landscape lighting, home service, or field service businesses. Submit your resume and Intro Video to maglalanglc@gmail.com with the subject line: Admin / Customer Service & Scheduling Specialist Pay: Php85,000.00 per month Work Location: Remote
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