WEBCAST TECHNOLOGIES,INC
Work Arrangement : Work from Home (position may require frequent travel to Cebu and other location, including India and US as needed) Time : 10am (but should be prepared for occasional meetings during evenings or early mornings) Key Responsibilities Enterprise Intelligence & Strategy Lead the Metrics Intelligence & Strategy organization within the AI/LLM Practice. Establish a comprehensive performance intelligence framework supporting executive decision-making. Design and maintain KPI structures, scorecards, operational dashboards, and performance governance mechanisms. Drive adoption of data-driven decision-making across Delivery Units and Practice leadership. Analyze operational trends, correlations, and performance indicators to identify opportunities, risks, and areas for optimization. Translate complex operational and business data into actionable insights and strategic recommendations. Operational Excellence & Process Transformation Partner with the AI/LLM Practice PMO team to establish scalable governance structures, operational standards, and best practices. Lead continuous improvement initiatives focused on cost optimization, productivity, quality, and operational efficiency. Develop operating models that support growth, scalability, and operational maturity across AI/LLM delivery organizations. Implement Lean Six Sigma and process excellence methodologies to improve organizational performance. Establish measurement systems that ensure accountability, operational visibility, and sustainable improvements. Automation & AI Transformation Serve as the AI/LLM Practice's champion for automation and AI-driven operational transformation. Identify opportunities to automate workflows, improve operational efficiency, and reduce manual effort through technology-enabled solutions. Drive the evaluation and implementation of emerging technologies, AI platforms, workflow orchestration tools, and intelligent automation solutions. Develop business cases and strategic roadmaps for automation programs. Promote an automation-first mindset across leadership teams and operational functions. Technology & Engineering Enablement Act as the strategic bridge between Operations, PMO, Engineering, and Business Transformation teams. Collaborate with Engineering leaders to define requirements, prioritize tooling initiatives, and align technology investments with operational needs. Support the design, development, testing, deployment, and adoption of enterprise operational tools and platforms. Ensure technology solutions generate measurable business outcomes and operational value. Participate in solution architecture reviews and provide operational insights into technology initiatives. Leadership & Organizational Development Build and lead a high-performing Metrics Intelligence & Strategy team. Foster a culture of innovation, accountability, analytical thinking, and continuous improvement. Mentor managers, analysts, and future leaders within the organization. Develop organizational capabilities in data interpretation, performance management, and operational analytics. Drive cross-functional alignment across Delivery, PMO, Engineering, Business Transformation, and Executive Leadership teams. Qualifications Education Bachelor's degree in Computer Science, Engineering, Information Technology, Industrial Engineering, Business Analytics, Statistics, Mathematics, or related discipline. MBA or graduate degree in Technology Management, Business Strategy, Analytics, or Operations Management preferred. Experience 12+ years of progressive leadership experience in technology, operations, transformation, business intelligence, automation, or enterprise strategy functions. Proven success leading enterprise-scale operational transformation initiatives. Experience designing and implementing automation, AI, or technology-enabled business solutions. Strong background in operational analytics, KPI management, business intelligence, and performance optimization. Demonstrated experience partnering with engineering and technology teams to build business solutions. Experience leading multi-functional, geographically distributed teams. Track record of influencing senior executives and driving organizational change. Preferred Qualifications Lean Six Sigma Green Belt, Black Belt, or equivalent certification. Experience working in AI, data services, managed services, digital transformation, BPO, technology operations, or consulting environments. Exposure to: Generative AI applications Workflow automation platforms Business intelligence platforms Process mining and operational analytics Enterprise transformation programs Job Types: Full-time, Permanent Work Location: Remote
WEBCAST TECHNOLOGIES,INC
